DEPARTMENT OF TRANSPORTATION SERVICES
PUBLIC TRANSIT DIVISION
TITLE VI PROGRAM – PERFORMANCE STANDARDS & POLICIES
SYNOPSIS

The complete Performance Standards have been translated into Japanese, Chinese (Mandarin), Korean, Vietnamese, Samoan, Ilocano, and Tagalog. For English or translated copies contact:
Dept. of Transportation Services, Public Transit Div.
City & County of Honolulu
Frank F. Fasi Municipal Building
650 South King Street, 3rd Floor
Phone: 768-8373
E-mail: mmurphy@honolulu.gov
English version available on web: www.honolulu.gov/dts

Background
Section 601 of Title VI of the Civil Rights Act of 1964 states: “No person in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal assistance.” The Title VI Program Guidelines for Urban Mass Transportation Administration Recipients are set forth in Urban Mass Transportation Administration (UMTA – renamed to Federal Transit Administration – FTA) Circular 4702.1, dated May 26, 1988. Title VI compliance reports are required and are due to FTA at least every three (3) years with data updates following release of Census data and/or major changes in service.

Performance Standards and Policies for Bus Operations
Vehicle Load; On-Time Performance; Vehicle Assignment; Vehicle Headway; Transit Amenities; Transit Access.

Vehicle Load
The policy definitions: for maximum loads on routes operated by 40-foot buses, adjusted (proportionally) for routes operated by articulated buses or smaller than 40-foot buses. Standards are broken out by groups, System-wide, Title VI (minority), and Non-Title VI (non-minority). A matrix addresses each group by service: Urban Trunk, Suburban Trunk, Suburban Feeder and Express (excluded from Express are All Day Express service, which appear under Urban/Suburban Trunk). The load standard: no more than 30% of buses will be overloaded.

On-time Performance
On-time performance: percent of trips that are on-time per group (System-Wide, Title VI, and Non-Title VI). For routes with service headways greater than 15 minutes: from one minute early to ten minutes late. For routes with service headways less than 15 minutes: not as important as the operational headway of all trips on those routes. The standards are described per above groups and are listed by service type (AM [Peak] – 3:42 A.M. to 9:00 A.M.; Base – 9:00 A.M. to 2:00 P.M.; PM [Peak] – 2:00 P.M. to 6:00 P.M.; NIGHT – 6:00 P.M. to end of service). Group on-time performance ranges from 70-80%. Another on-time performance standard: number of complaints received per group (System-Wide – 140, Title VI – proportional, and Non-Title VI – proportional).

Vehicle Assignment
There are 525 buses. They are wheelchair accessible. Assignment criteria: Articulated buses are assigned to City Express! and other high volume routes. Circulator buses (less than 40’) are assigned to circulator and feeder routes. Routes that have narrow streets and tight corners may use smaller buses. Routes with overhanging trees may require buses with rounded roof edges.

Vehicle Headway
Standard: Urban trunk – 15 minutes, Suburban trunk – 30 minutes; Circulator – 60 minutes; Limited Stop Express: Urban – 15 minutes, Suburban – 30 minutes; Peak Period Express – not applicable

Transit Amenities
Passenger amenities include benches, shelters, trash receptacles, landscaping, static information (such as a route map and schedule), and real–time information available through electronic message sign boards. Transit shelters must be accessible to persons in wheelchairs, and provide adequate space for persons in wheelchairs to maneuver into the shelter and remain there fully sheltered. The minimum standards and restrictions are described.

Transit Access
Access distance –within _ mile (1,320 feet) of 85% of bus riders.
Major Activity Center Access – within 1,000 feet of major activity centers.
Ease of Use – Make published route maps available to the public.
(SB05527757 2/19/07)